Help centre.

OurCommons supports strata schemes in New South Wales, Victoria, and Queensland. Each state has its own terminology and legislation; the platform adapts automatically based on your building's jurisdiction.

Pricing is per-building, billed to the strata manager on a per-lot basis. Committee members and lot owners access the platform at no additional cost. Visit the pricing page for full details and a firm-level quote calculator.

We offer a free trial for strata managers to onboard their first building. Book a call with us and we'll set you up — no credit card required.

Yes. All data is stored in Australian-hosted infrastructure (Sydney) with row-level security per building. Users in one building cannot access another building's data, even at the database level. Data is encrypted in transit and at rest.

Your data remains yours. On termination, you have 90 days to export all building data before it is permanently removed. We retain records for the statutory minimum period required by the relevant state legislation.

During onboarding we'll walk you through adding your first building — lot count, levy schedule, trust account details, and committee roster. Additional buildings can be added at any time from your portfolio dashboard.

OurCommons connects directly to your trust bank account via open banking feeds. Incoming payments are matched to levy schedules automatically. The platform maintains a double-entry ledger, and you can generate a bank reconciliation report or full audit pack at any time.

Yes — meetings are a first-class feature. You can create a meeting, set the agenda, send invitations, record attendance, capture motions and votes, draft minutes, and send them for committee approval, all within the platform.

CoMo is OurCommons' AI assistant, purpose-built for strata. It reads your buildings' records — meeting minutes, levy history, maintenance tickets, by-laws — and can answer committee questions, draft correspondence, summarise inspection reports, and flag compliance deadlines. It works at portfolio scale, not just per-building.

You draft a levy schedule (one-off or recurring), set the due date and amounts per lot, and submit it for committee approval if required by your state's legislation. Once approved, levy notices are generated automatically and delivered to owners via the owner portal and email. Payments are tracked against each lot.

Yes. The compliance calendar tracks state-mandated requirements by building — AGM deadlines, insurance renewal, fire safety statements, audit lodgement dates — and sends you reminders before each one falls due.

Committee members have access to meeting agendas and minutes, the building's financial summary (levy arrears, account balances), pending approval requests from the strata manager, maintenance ticket status, and the document library. Sensitive financial detail beyond your role scope is not shown.

When the strata manager submits a vendor quote or expense for committee approval, you receive an in-app notification and email. You'll see the SM's recommendation, the building manager's note if applicable, and the relevant quote. You can approve, request changes, or decline — all from one card.

After a meeting, the strata manager drafts the minutes in OurCommons. Each committee member receives a notification to review and confirm the minutes. Once the required number of approvers confirm (configurable per scheme), the minutes are locked and archived automatically.

Yes. You can raise a building issue via the portal, which creates a ticket visible to the strata manager and building manager. You can also message the strata manager directly through the platform — all correspondence is logged against the building record.

Drop us a note via the contact page. We'll reach out to your strata manager together, or you can share a link so they can explore the platform themselves.

Once your strata manager has onboarded your building, you'll receive an invitation to set up your owner portal account. From there you can view your lot's levy schedule, payment history, and any outstanding amounts.

Yes. The owner portal supports direct debit setup and one-off payments. Payment is processed and matched to your levy account automatically — no manual reconciliation required by the strata manager.

You can log a maintenance request directly from the owner portal. It creates a ticket visible to the building manager and strata manager. You'll receive status updates as the issue is assigned, actioned, and closed.

Owners can access documents the strata manager has published to the portal — meeting agendas and confirmed minutes, current by-laws, insurance certificates of currency, annual financial statements, and any notices relevant to your lot.

The strata manager for your building invites you when they onboard your building to OurCommons. You'll receive an email with a link to set up your account. Your access is scoped to the buildings you manage — you won't see other buildings in the portfolio.

You can log a ticket the moment you spot an issue — from your phone, with photos and notes attached. The strata manager sees it instantly. You can update the status, assign it to a contractor, and close it when resolved. Owners see the status in their portal throughout.

From the vendor marketplace, you create a request for quote, set a deadline, select the trade category, and publish it. Verified vendors in the marketplace receive the RFP and submit bids through the platform. You compare bids side-by-side, mark your recommendation, and submit it to the strata manager for approval.